One senior engineer who knows your account, answers within agreed hours, and fixes things rather than pointing at documentation. It complements AWS Support rather than replacing it: AWS's service teams still handle what only AWS can see, and we know your architecture, your code and your bill.
Monthly, cancel any time
$2k–$6k / month
AWS Support answers questions about AWS services. It doesn't know why your app is built the way it is, and it doesn't change your code. A retainer puts one engineer on your side who does both: diagnoses the problem in context, fixes it, and escalates to AWS with a case they can act on when the cause is on AWS's side.
Production issues: response within agreed business hours, with an option for after-hours cover
Questions and design reviews as they come up, by chat
Changes made through your infrastructure as code, reviewed like any other change
AWS Support cases opened, written well and followed through on your behalf
A monthly report: cost movements, Security Hub and Trusted Advisor findings, and deadlines from the AWS retirement tracker
Not a replacement for an AWS Support plan when you need AWS's service teams or account-level escalation
Not a 24/7 operations centre unless agreed separately
Tell us about your current environment and goals. We'll review the details and respond with a proposed engagement structure and timeline.
Typical response time: 1–2 business days.
Prices and timelines are estimates for typical engagements, not offers. Scope, price and terms are set in a written agreement after we understand your situation. Terms of use.