Intercom charges $0.99 per Fin AI outcome; Zendesk $1.50–$2.00 per automated resolution beyond the allowance, on top of $85–$115 per seat. Chatwoot is an open-source help desk, and answering from your own docs with a model on Bedrock is a few weeks of work. Where the per-resolution model gets expensive.
Support tools moved to charging per AI answer. That makes sense for the vendor and can be fine for you at low volume. At thousands of conversations a month, it becomes the largest line on the bill, and every conversation, with whatever customers paste into it, sits with the vendor.
At 3,000 AI-resolved conversations a month, Fin is about $2,970 a month before seats. The model cost of answering the same conversations from your own documentation on Amazon Bedrock is usually a small fraction of that; the rest of the price is the product around it.
Book a free 30-minute call. You'll leave knowing what we'd do first and roughly what it costs, whether or not you hire us.
Chatwoot is an open-source inbox for email, chat and social channels. Its code is MIT, except an enterprise directory under its own licence.
AI answers come from your help articles and past tickets, retrieved and passed to a model you control. Log every answer and every handoff, so quality is measured rather than assumed.
Keep a human handoff that is one click, and an easy "this did not help" signal. Those two make the difference between deflection and annoyance.
Low volume, no engineering time, or a support team that relies on the vendor's workforce management and reporting. Those are good reasons. Revisit when the AI line passes the seat line.
Once a month: what changed in tech that month and what it means for you, from cloud and AI to security and the tools you build with. Every item links to its source. No sales pitch, unsubscribe in one click.
Book a free 30-minute call about it. Bring your setup and your bill; you'll leave knowing what we'd do first and roughly what it costs, whether or not you hire us.
Or keep reading
Own Your Data in the Age of AI: When to Replace a SaaS Tool With Your Own
Building a CRM, an analytics pipeline or a help desk used to be a year of work. With AI coding tools and open-source cores it is weeks. That changes the math on per-seat pricing and on handing your customer data to someone else. When it pays to run your own, when it does not, and what you take on.
Read
Replacing Salesforce or HubSpot: A Self-Hosted CRM (Twenty) or One You Build
A CRM is contacts, companies, deals, activities and a pipeline view. At $90–$195 per seat per month, ten seats cost $11k–$23k a year. Twenty is an open-source CRM you can run yourself; building on Postgres is the other route. What each option costs, what you lose, and how to migrate without losing history.
Read
As of October 30, 2026. Provided as is, for general information, and accurate to the best of our knowledge on the date shown. Not legal, compliance, tax, financial or other professional advice. Prices, limits and vendor services change; check current vendor documentation before relying on anything here. Terms of use.